Returns Policy for Fenixlight.at

Data Controller

Company Information

COMCONS SRL
Address: Strada Cluj 73A, 011491 Bucharest
Email: office@fenixlight.at
Phone: +43 670 403 16 47
VAT: RO49799530 and ATU81204849

1. Introduction

At Fenixlight.at, we are committed to ensuring your satisfaction with every purchase. This Returns Policy outlines the conditions under which you can return products and the process for obtaining refunds or exchanges.

2. Eligibility for Returns

You are eligible to return items purchased from Fenixlight.at if the following conditions are met:

  • The return request is made within 14 days of receiving the product.
  • The product is unused, in its original condition, and includes all original packaging, labels, and accessories.
  • The product is not excluded from return (e.g., custom-made or clearance items).

3. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, or altered by the customer.
  • Products not in their original packaging or missing components.
  • Custom or personalized products.
  • Clearance or final sale items.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at office@fenixlight.at or call +43 670 403 16 47 with your order details and reason for return.
  2. Authorization: Wait for confirmation and return authorization from our customer service team.
  3. Packaging: Securely package the item to prevent damage during transit.
  4. Shipping: Ship the item to the address provided in the return authorization email. You are responsible for return shipping costs unless the item is defective or incorrect.

5. Condition of Returned Items

Returned items must be in their original, unused condition. Any items returned with signs of use, wear, or damage may be subject to a restocking fee or refusal.

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.

7. Exchanges

If you wish to exchange a product, please specify the replacement item when requesting a return. Exchanges are subject to product availability. If the replacement product is of higher value, you will need to pay the price difference.

8. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at office@fenixlight.at or +43 670 403 16 47. We will arrange for a replacement or refund and cover the return shipping costs in such cases.

9. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item is defective or damaged upon arrival.
  • You received an incorrect item.

10. Lost or Damaged Returns

Fenixlight.at is not responsible for returns lost or damaged during transit. We recommend using a trackable shipping service and purchasing shipping insurance.

11. Restocking Fees

A restocking fee of up to 10% may apply for items that are returned without prior authorization or that do not meet our return conditions.

12. International Returns

For international customers, additional charges such as customs duties, taxes, or return shipping fees may apply. These costs are the responsibility of the customer.

13. Contact Information

For any questions or concerns regarding returns, please contact us:

14. Legal Rights

This Returns Policy does not affect your legal rights under applicable consumer protection laws.

15. Policy Updates

Fenixlight.at reserves the right to update or modify this Returns Policy at any time. Changes will be effective immediately upon posting on our website.


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